FAQs
Why can't I track my order even though it has been shipped?
Courier services usually take up to 48 hours to activate tracking for an order once it’s been shipped. Please check again after the mentioned time.
I missed the delivery of my order today. What should I do?
If you aren’t present when our courier partner attempts to deliver your order, they will try to contact you. Two additional attempts will be made on consecutive days, after which your package will be returned to our fulfillment center and your account will be refunded for the order amount. In case your order comes back to our fulfillment center, you can request for it to be re-dispatched depending on the availability.
My order status shows 'Out for Delivery', but I haven’t gotten it yet. When will I get it?
Our courier partner will contact you for delivery of your order. Please keep checking your SMS for more details.
I haven’t received some items in my order.
We often ship orders in multiple parts, so we can get you each part faster. So, one of the shipments may arrive sooner than the others. You can track your order on the ‘Orders’ page.if you are not geting after 45 days please email us at support@fukkuchi.com with the subject line “Item Not Received”.
The courier company has taken my order back to your fulfillment center. How do I get it back?